We interpreted Canada to be all of Canada.
- Microsoft Corporation (Vancouver, BC)
- …are looking for people with a passion for delivering customer success. As a Senior Support Escalation Manager , you will be the primary contact managing ... for people with a passion for delivering customer success. As a Senior Support Escalation Manager , you will be the primary contact managing escalated… more
- Microsoft Corporation (Vancouver, BC)
- …problems from occurring and achieving more from their Microsoft investment. As a Technical Support Engineering Manager , you will lead a team of support ... that does more. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every...business metrics). Serves as the first line of management escalation . . Tracks resolution speed and removes roadblocks (eg,… more
- ADP (Montréal, QC)
- ADP embauche un(e) **consultant(e) en support Workforce Manager ** . En tant que **consultant (e) en support Workforce Manager ,** vous serez responsable ... de veiller a ce qu'ils utilisent le produit Workforce Manager de maniere simple et optimale. Vous combinerez vos...and verbal) and presentation skills. + Excellent soft skills (de- escalation , prioritization, organization) + Ability to work in a… more
- Scotiabank (Toronto, ON)
- Senior Manager , Operational Risk Oversight - Control & Support Functions Requisition ID: 221430 Join a purpose driven winning team, committed to results, in an ... of the second line operational risk oversight over the Bank's Control and Support Functions (CSF). The Senior Manager is responsible for providing advisory… more
- Evertz Microsystems Limited (Burlington, ON)
- Evertz is looking for a Client Support Manager to join our growing team. Reporting to the Senior Manager of the Technical Operations Centre, the CSM will be ... to clients. Job Duties: + Act as Customer Account Manager for large and small Evertz Customers + Manage...all approved processes and procedures + Act as an escalation point for EvTOC team + Facilitate escalations to… more
- IKO (Mississauga, ON)
- …like you! Job Description Reporting to the Director, Global Service Desk, the Manager , Service Desk has overall responsibility for the Service Desk support ... includes but is not limited to incident management, hardware support , application support , end users support...Analyst performance metrics. + Timely response and resolution or escalation of all incidents and requests logged. + Provide… more
- Scotiabank (Montréal, QC)
- Manager , Client Services & Sales, Scotia iTRADE - Montreal, QC Requisition ID: 224499 Join a purpose driven winning team, committed to results, in an inclusive and ... high-performing culture. The Manager 's primary focus will be to coach a team...product knowledge, customer service behaviors, and process and policy support and system functionality. **Major Accountabilities** **1. Leadership and… more
- Manulife (Montréal, QC)
- …manner in order to minimize impact on advisor relationship. + Acting as point of escalation and taking full ownership of the resolution. + Acting as a champion for ... Manage several internal departmental processes as well as on-going support for other members of the advisor support... support for other members of the advisor support team. + Develop and maintain ongoing reporting on… more
- TD Bank (St.-lambert, QC)
- … the frontline with transactions, as necessary + May act as a point of escalation and support for the frontline and advice colleagues, ensuring customer problems ... the local market, competitive offers, and economic trends to support advice recommendations + Assist with maintaining a professional...appropriate solution + Acts as a team lead and/or escalation point for complex issues, coordinating the work of… more
- TD Bank (St.-lambert, QC)
- … the frontline with transactions, as necessary * May act as a point of escalation and support for the frontline and advice staff, ensuring customer problems are ... the local market, competitive offers, and economic trends to support advice recommendations * Assist with maintaining a professional...appropriate solution * Acts as a team lead and/or escalation point for complex issues, coordinating the work of… more
- TD Bank (Toronto, ON)
- …challenge of policies/ procedures/ practices across 1st line, as required + Support enterprise-wide operational risk escalation , review and approval processes, ... on risk issues per enterprise policy; provide guidance and ensure appropriate escalation processes are followed + Escalate emerging and key risks to appropriate… more
- TD Bank (Toronto, ON)
- …and key FCRM technologies, Enterprise-wide _(Canada, Europe, and Asia-Pacific)._ The ** Manager , FCRM Testing** will be responsible for leading and developing teams ... of specialization. + Proactively identify matters which require additional attention, further escalation or review, and liaise with the appropriate staff to resolve.… more
- Scotiabank (Toronto, ON)
- …to impact, Scotiabank employees, clients or assets. * Assists Management with team support , case review, and file escalation as required. * Manage personal ... Assistant Manager Security Operations Centre Requisition ID: 223636 Join...individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures… more
- SAP (Toronto, ON)
- …and external stakeholders. We are dedicated to customer centricity, client intimacy and support of client lifecycle management. We create a stable foundation for our ... customers' IT operations and support customers on their digital transformation journey to the...resource capacity for innovation. **THE ROLE** As Technical Service Manager (TSM), we are looking for an accomplished Senior… more
- TD Bank (Surrey, BC)
- …business in alignment with credit and operational risk policies. The Senior Manager , Commercial Services is accountable for the Unit's growth through strong pipeline ... plans to address customer issues and priorities + Primary escalation point for significant sales matters/ risk matters /...TEAM** + Cultivate and model the Colleague Promise to support colleague growth, and a culture of care; make… more
- TD Bank (Toronto, ON)
- …matter expert for own area and provide guidance / advice and recommendations to support dealings with internal / external partners + Contribute to the analysis, due ... input, identify benchmarks) + Manage / coordinate client requests for finance support and/or reports, ensuring that solutions balance and address business partner… more
- Scotiabank (Toronto, ON)
- Senior Manager , Internal Control LATAM GBM, International Banking Requisition ID: 224303 Join a purpose driven winning team, committed to results, in an inclusive ... to results, in an inclusive and high-performing culture. **_Purpose_** The Senior Manager , Internal Control GBM&T , International Banking, plays a crucial role in… more
- Global Industrial (Richmond Hill, ON)
- Manager , Customer Experience Date: Apr 15, 2025 Location: Richmond Hill, ON, CA, L4B 4W6 Global Industrial For over 70 years Global Industrial has been an industry ... through coaching, mentoring, and professional development initiatives. Customer Issue Resolution & Escalation Management * Serve as the escalation point for… more
- Broadridge Financial Solutions (Toronto, ON)
- …along the way, come join the Broadridge team. We are hiring a Client Delivery Manager ! In this role you will coordinates all aspects of a product or service offering ... will work closely with the Global Account Management and Support Service Lead functions but will need to build...Manage client priorities and expectations for future releases. + Escalation point for day to day issues, escalating to… more
- GE Vernova (Brossard, QC)
- …) and help identifying the risks and technical opportunities on technical matters. + Support head of Project Engineering Manager team in training the new ... America as well as acting as first point of escalation for the PEMs and the PDs. As a...PEM/junior PEM. + Support head of Project Engineering Manager team… more